Hospitality & Tourism Manager

Join Herbal Insani as a Hospitality & Tourism Manager in Depok, Jawa Barat, and lead the way in delivering exceptional guest experiences in the thriving tourism sector. This contract role offers a unique opportunity to shape the future of hospitality management within our growing organization. As a Hospitality & Tourism Manager, you will be at the forefront of creating memorable experiences for our guests, ensuring our hotel meets and exceeds industry standards.

Herbal Insani is a well-established company with a strong reputation in the hospitality industry. We are committed to providing top-notch services and ensuring the satisfaction of our guests. In this role, you will manage a team of dedicated professionals, oversee daily operations, and implement strategies to enhance guest satisfaction and loyalty.

Daily, you will coordinate with various departments to ensure seamless guest experiences, from check-in to check-out. You will also be responsible for monitoring performance metrics, analyzing guest feedback, and making data-driven decisions to improve our services. This role is perfect for a dynamic professional looking to make a significant impact in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of hospitality staff to ensure high standards of service and guest satisfaction.
• Oversee daily operations, including housekeeping, front desk services, and dining services.
• Implement and monitor quality assurance programs to maintain industry standards.
• Coordinate with various departments to ensure seamless guest experiences.
• Analyze guest feedback and performance metrics to identify areas for improvement.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Ensure compliance with health and safety regulations.
• Manage budgets and financial performance of the hospitality department.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years of experience in hospitality management, preferably in a leadership role.
• Proven track record of successfully managing teams and improving guest satisfaction.
• Strong knowledge of hospitality industry standards and best practices.
• Excellent communication and interpersonal skills.
• Proficiency in using hospitality management software such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Ability to work well under pressure and meet tight deadlines.
• Certification in hospitality management or related fields is a plus.

🛠️ Keahlian

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