Customer Service Administrator - Bali (Remote Friendly)

Join our dynamic team as a Customer Service Administrator in the heart of Bali! This role is perfect for detail-oriented professionals who thrive in fast-paced environments and excel in delivering exceptional customer experiences. You’ll be the first point of contact for our valuable clients, ensuring their needs are met with efficiency and professionalism. With a focus on both in-person and digital interactions, you’ll leverage tools like WhatsApp Business, Google Workspace, and CRM systems to streamline communication and resolve issues promptly.

At Private Advertiser, we’re a growing company with a strong reputation in Bali’s vibrant hospitality sector. Our mission is to provide top-notch customer service that sets us apart. As a Customer Service Administrator, you’ll play a crucial role in maintaining our commitment to excellence. Whether you’re in Canggu, Ubud, or Denpasar, you’ll be part of a team that values innovation and customer satisfaction.

In this role, you’ll handle a variety of tasks daily, from managing customer inquiries to coordinating with our sales and operations teams. You’ll need to be proactive, adaptable, and able to multitask effectively. If you’re passionate about customer service and eager to make a difference, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Coordinate with sales and operations teams to address customer issues and provide updates.
• Utilize CRM systems and communication tools like WhatsApp Business and Google Workspace to streamline customer interactions.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Train and mentor junior staff on customer service best practices and company policies.
• Maintain accurate records of customer interactions and ensure compliance with data privacy regulations.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay updated on industry trends and best practices in customer service to enhance service quality.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the hospitality or tourism industry.
• Proficiency in English, both written and spoken.
• Experience with CRM systems and communication tools like WhatsApp Business and Google Workspace.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team, with a proactive and adaptable attitude.
• Familiarity with Bali’s tourism industry and local culture is a plus.

🛠️ Keahlian

Lowongan Terkait