Content & Customer Experience Executive - E-Commerce & Social Media Specialist

Join Fire Fighter Industry as a Content & Customer Experience Executive and take the lead in shaping compelling digital narratives while mastering real-world e-commerce customer engagement strategies. Based in the vibrant hub of Canggu, Bali, this role offers a unique opportunity to blend creativity with data-driven insights to elevate customer experiences across our digital platforms.

As a Content & Customer Experience Executive, you'll be at the forefront of crafting engaging content that resonates with our diverse audience. You'll work closely with our e-commerce and social media teams to develop strategies that enhance customer satisfaction and loyalty. Leveraging tools like Google Analytics, SEMrush, and Hootsuite, you'll analyze customer behavior and feedback to continuously refine our digital presence.

📋 Tanggung Jawab Pekerjaan

• Create and curate compelling content for our e-commerce and social media platforms, ensuring it aligns with brand voice and marketing goals.
• Develop and implement customer experience strategies that enhance engagement and satisfaction.
• Analyze customer data using tools like Google Analytics, SEMrush, and Hootsuite to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of content and customer experience strategies.
• Monitor and respond to customer feedback and reviews, implementing necessary improvements.
• Stay updated with industry trends and best practices in e-commerce and digital marketing.
• Conduct A/B testing to optimize content and customer experience strategies.
• Report on key metrics and KPIs to stakeholders, providing actionable insights and recommendations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 3-5 years of experience in content creation and customer experience management, preferably in the e-commerce or digital marketing industry.
• Proficient in using Google Analytics, SEMrush, and Hootsuite.
• Strong understanding of e-commerce platforms and social media marketing.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Creative thinker with a strategic mindset and a passion for customer-centric solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in Google Analytics or Google Ads is a plus.

🛠️ Keahlian

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